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Call Center

Utilizing both Linux and Windows stages and Java-empowered Predictive Dialer, our innovative framework is furnished with front line innovation which has made a particular incentive as a call focus specialist organization.

As Bangladesh is advantageously associated with the worldwide world through SEA_ME_WE-4 submarine link interface, our call focus frameworks use the most developed call-directing, continuous Customer Relationship Management (CRM) innovation to flawlessly mix our call focus administrations with benchmark adaptability, genius, every one of the advantages constant client correspondence can give. Our Call Center is versatile and adaptable, taking care of up to 150 dynamic specialists. An update way to Our Call Center Server enables us to effortlessly extend to oblige your business development.

OUTBOUND

  • B2B
  • Professional order processing
  • List qualification
  • Customer segmentation and profiling
  • Product registration
  • Retention campaigns
  • Debt collection services
  • Customer satisfaction research surveys
  • Data capture
  • B2C
  • Lead generation
  • Appointment setting
  • Product service
  • Customer service
  • Verification activities
  • Product promotions
  • Payment processing

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INBOUND

  • Complete customer care
  • Welcome calls
  • Technical support
  • payment processing
  • Catalogue order taking
  • Save the sale techniques
  • Scalable call answering and routing
  • New product services
  • Appointment scheduling
  • Complaint handling
  • Customer win-back /reactivations
  • Multi-channel service capabilities
  • Toll free customer service
  • Inbound direct response
  • Up-selling and cross selling
  • Email follows up
  • 24-Hr Helpdesk